Staffing insights and advice.

Bridging the Gap : What is a Managed Service Provider? How Can it Help Your Company Save Time and Money?

The staffing marketplace has changed significantly in the last two decades. Historically, there were many more direct relationships between the client (companies) and staffing firms. Today, most companies have direct relationships with Managed Service Providers instead.

What is a Managed Service Provider (MSP)?

Managed Service Providers or MSP’s are outsourced agencies that manage the procurement of contingent workers for high volume users of temporary labor.

Why have Managed Service Providers (MSP’s) gained popularity?

MSP’s have gained popularity because the need for talent has grown exponentially. In addition, the process of attracting talent in remote locations has become more difficult. Costs to find, recruit, and manage best-in-class talent continues to rise; while the pressure to reduce costs overall has never been greater.

Vendor Managed Software (VMS)

With the Vendor Managed Software (VMS), MSP’s manage the process of sending requirements to the staffing agencies, as well as tracking the process from start to finish.

The VMS software also gathers data to help the client (your company) make decisions regarding the success of the program. This process allows the MSP to evaluate vendors (staffing firms) as well.

If done currently, the MSP/VMS programming allows companies to spend more time and effort on their own core competencies, thus saving time and money.

What makes a best-in-class MSP?

Most large providers of MSP’s are plug and play. What does that mean? It means that companies like yours must change your business processes to match the MSP.

A good MSP is designed to address the client’s issues and needs. Not the other way around. The team itself is the most critical component, in making a program successful.

Three Phases to Success

The MSP program should deliver success, which includes high fill ratios and cost savings. To achieve this, the MSP team must successfully navigate the following:

  1. The Discovery Phase
  2. The Design Phase
  3. The Implementation Phase


A good MSP is more knowledgeable about the staffing industry than most category managers. As a result, an experienced MSP team can use that knowledge to provide information, which is valuable to the client.

Reducing Costs

A good MSP can reduce costs for their clients by leveraging best practices and staffing market knowledge.

Keeping Vendors Productive

A good MSP provides benchmarks and keeps vendors productive as they are aware of market conditions.

Ask Yourself This

Are you struggling to create and manage a cost-effective contingent labor strategy for your company?

Are you nervous that your current contingent labor strategy is being mismanaged?

Are you afraid that you may be losing money because you don’t have the resources or time to manage your contingent labor programs effectively?

If you answered “yes” to any of these questions, then you could be a candidate for a Managed Service Providers Program (MSPP).

Costs For You

In most cases there is no additional fee to the client for all these services. The cost is covered by a fee to the vendors.

Bridging The Gap is a full service, vendor-neutral managed service provider (MSP) that bridges the gap for our clients by providing them with the right talent at the right time, every time. The MSP/VMS helps dynamic companies streamline suppliers, improve productivity and reduce the costs related to managing contingent labor. Put simply, we deliver results.